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How we protect your account and data

When you open an account at data newyorkmid, we hold your personal information, payment details and withdrawal history to one standard: security first, transparency always.

Account encryption activePayment verification requiredSupport in English & Bahasa
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data newyorkmid How we protect your account and data
REACH OUR TEAM

How to contact us about legal concerns

Email Support Send legal or account questions to [email protected].
Live Chat (English & Bahasa) Open the chat widget on our lobby page during support hours: 08:00–22:00 WIB daily.
Account Settings Log into your account and visit Settings → Legal & Privacy to see your…
DATA & SECURITY INSIDE

How we handle your information and account access

Payment Data Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted using TLS 1.3 before leaving your device.

Deposit & Withdrawal Verification

Every withdrawal request is verified against your deposit history and account activity patterns.

Data Retention & Deletion

We keep your account data while your account is active.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby.

Account Security & Login

Your password is hashed using bcrypt and never transmitted in plain text.

Data Access & Correction Requests

You have the right to request a copy of all data we hold about you, correct inaccurate information, or export…

Your legal and account rights

When you close your account, we deactivate your login immediately. Your transaction history and verification data are retained for seven years for regulatory compliance. You can request export of your personal data before or after closure. Any remaining balance must be withdrawn before account closure is finalised.

Withdrawals via DANA, OVO, GoPay or QRIS usually process within 5–15 minutes after verification. If a withdrawal fails or does not arrive, contact support with your withdrawal request ID. We investigate within 24 hours and either reprocess the payment or confirm it reached your bank. Disputes are resolved within three business days.

You can update your email in Settings → Account Details. Name and date of birth changes require identity verification and are processed within 48 hours. Contact [email protected] with a photo of your ID card to expedite verification.

Change your password immediately via Forgot Password on the login screen. Enable two-factor authentication in Settings → Security. If suspicious withdrawals have occurred, contact support with the transaction details. We will flag your account for review and may reverse unauthorised transactions where evidence supports a claim.

Visit Settings → Legal & Privacy and click 'Download My Data'. We will compile your account information, transaction history and verification records into a downloadable file within 14 days. You can also email [email protected] with the subject 'Data Access Request' for the same service.

We share account data only with payment processors (for transaction verification) and legal authorities where required by law. Your DANA, OVO, GoPay or QRIS payment details are not sold or rented. Analytics partners see only anonymised, aggregated lobby behaviour—never personal identifiers or payment information.

Contact [email protected] within 30 days of the disputed transaction with your account email, transaction ID and explanation. We will review your account history and respond with findings within five business days. Where evidence supports reversal or re-payment, we process it immediately.

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